Policy


1. INTRODUCTION

We take the protection of your personal and medical information seriously. This Privacy Policy describes how we collect, use, and protect your information in accordance with United States laws and regulations, including:

  • HIPAA (Health Insurance Portability and Accountability Act)

  • HITECH Act (Health Information Technology for Economic and Clinical Health Act)

  • FTC Act (Federal Trade Commission Act)

  • Children’s Online Privacy Protection Act (COPPA)State medical privacy laws

By using our medical services and accessing our platform, you agree to the terms of this policy and give your consent for the processing of your information in accordance with applicable regulations.

2. DATA CONTROLLER INFORMATION

Entity Name: Vital Healthcare LLC

Address:19533 Highland Oaks Dr Ste. 120, Estero, FL 33928

Email: [email protected] 

Activity: Provision of medical and healthcare services

This policy is valid only for data collected through our website and does not apply to information obtained by third parties.

3. PRINCIPLES FOR PROCESSING MEDICAL AND PERSONAL DATA

In accordance with HIPAA and the HITECH Act, we apply the following principles in the processing of medical and personal information:

  • HIPAA Compliance: We ensure the protection of Protected Health Information (PHI).

  • Data Minimization: We collect only the information strictly necessary for the provision of medical services.

  • Security and Confidentiality: We implement technical and administrative measures to protect the information.

  • Patient Access and Control: Patients have the right to access, modify, and request deletion of their data as permitted by law.

  • Breach Notification: In the event of a data breach, we will notify patients and authorities as required by the HITECH Act.

4. INFORMATION COLLECTED AND PURPOSE

4.1 Types of Data Collected

We may collect the following types of personal and medical data:

  • Identifying Data: Name, surname, address, email, phone number.

  • Medical and Health Data: Medical history, diagnoses, treatments, medications, health insurance information.

  • Electronic Data: IP address, cookies, browsing logs on our platform.

4.2 Purpose of Data ProcessingThe data collected is used to:

  • Provide medical care and manage appointments and treatments.

  • Facilitate communication with the patient for appointment reminders and medical recommendations.

  • Comply with health regulations and report information to regulatory agencies when necessary.

  • Ensure the security of medical data in accordance with HIPAA.Billing and processing of payments for medical services.

Data will NOT be sold or shared with third parties without your consent, except as required by law.

5. INFORMATION SECURITY AND CONFIDENTIALITY

In compliance with HIPAA and the HITECH Act, we implement security measures to protect medical data, including:

  • Data encryption in transit and at rest to prevent unauthorized access.

  • Restricted access to authorized medical personnel only.

  • Authentication systems to verify identities before accessing information.

  • Audit protocols to monitor access to medical records.

In the event of a security breach, we will notify the patient within 60 days of detecting the incident, as required by the HITECH Act.

6. PATIENT RIGHTS UNDER HIPAA

Patients have the right to:

  1. Access their medical records and receive a copy of their Protected Health Information (PHI), after signing the medical record request form.

  2. Request corrections to their medical history if incorrect information is found.

  3. Request restrictions on the use of their medical information in certain cases.

  4. Receive information about disclosures of their medical data.

  5. File a complaint with the Department of Health and Human Services (HHS) if they believe their rights have been violated.

To exercise these rights, patients may contact us via email or at our administrative office.

7. USE OF COOKIES AND DIGITAL TRACKING SYSTEMS

This website may use cookies to enhance the user experience. You can refer to our Cookie Policy for more details and configuration options.

8. PAYMENT AND REFUND CONDITIONS

Payments are made in USD (United States Dollars).No refunds are offered for medical consultations already provided. In case of cancellations, the policies established in the medical service contract will apply.

9. DISCLOSURE OF MEDICAL INFORMATION

We will never sell or share medical data without the patient’s express authorization, except in the following cases:

  • With the patient’s consent for treatment, payment, or administration of healthcare services.

  • For compliance with legal regulations, including reporting to public health entities or government authorities.

  • In medical emergencies when the patient is unable to provide consent.

  • For approved medical research, provided the information is anonymized.

10. JURISDICTION AND APPLICABLE LAW

This agreement is governed by the laws of the United States and any dispute will be resolved in the courts of the state where medical services are provided.

11. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on our website and will take effect 30 days after publication.

12. CONTACT AND INQUIRIES

If you have questions about this policy or wish to exercise your rights, you can contact us via our email or patient service number.